AI & Digital Solutions for Business and Logistics: From Everyday Tasks to Your Personal AI Agent

On September 17, 2026, EEN-Ukraine, jointly with CentralUkrainianEDIH and with the support of GIZ, held an international online training session entitled “AI & Digital Solutions for Business and Logistics: From Everyday Tasks to Your Personal AI Agent.”

The event brought together entrepreneurs, representatives of small and medium-sized enterprises, startups, transport and logistics companies, as well as professionals working in sales, marketing, customer management, and business process management.

For EEN-Ukraine, this training was part of its systematic efforts to enhance the competitiveness of Ukrainian businesses, develop their digital skills, and prepare them for international cooperation.

Enterprise Europe Network not only helps companies find international partners and enter new markets, but also supports the adoption of modern tools needed for effective business management, customer communication, and the optimization of internal processes.

During the training, participants learned:

• how to use CRM systems to manage customers, sales, tasks, and business processes;
• how to combine CRM and AI tools to automate routine operations;
• how to apply artificial intelligence to prepare documents and content, process information, plan activities, and communicate with customers;
• how digital solutions can help improve operational processes in the transport and logistics sector;
• how to define the role and tasks of a personal AI agent, create a structured prompt, test it in real-world business scenarios, and improve the quality of its responses.

The event featured the following speakers:

• Volodymyr Hryn, EEN-Ukraine — presented an overview of AI and digital tools for small and medium-sized enterprises;
• Lili Chetrean, Mega Promoting LTD, Moldova — spoke about the use of digital tools and CRM systems in the day-to-day operations of logistics companies;
• Olha Sahan, New International Corporation, Ukraine — shared practical experience in using CRM and AI to optimize business processes;
• Alina Cojocaru, Red Mechanic Inc., Moldova — presented an approach to transitioning from fragmented repair operations to integrated management in the freight transport sector;
• Olena Dvirna, CentralUkrainianEDIH — conducted a practical session on creating, testing, and personalizing an AI agent.

The practical format of the training enabled participants not only to explore modern AI solutions, but also to take their first steps toward creating their own digital assistant tailored to specific professional and business needs.

The combination of Enterprise Europe Network expertise, the digital competencies of CentralUkrainianEDIH, and the international infrastructure of STaTMP provides Ukrainian companies with comprehensive support — from developing digital skills to finding partners and entering international markets.

We sincerely thank the speakers for sharing their practical expertise, and all participants for their active engagement, questions, and interest!

We invite Ukrainian businesses, startups, experts, and organizations to register on the Sustainable Transport & Trade Matchmaking Platform (STaTMP).

On the platform, participants can:

• present their company, products, services, and technologies;
• publish partnership and investment opportunities;
• find potential international partners;
• participate in thematic events and B2B meetings;
• receive information about new opportunities in transport, trade, and logistics.

Register on the STaTMP platform.

Information about the training.

EEN-Ukraine continues to support Ukrainian businesses on their journey toward digital transformation, international partnerships, and sustainable development.

The event was held within the framework of the Sustainable Transport & Trade Matchmaking Platform (STaTMP), established with financial support from the German Federal Ministry for Economic Cooperation and Development (BMZ) as part of the EasTnT (Eastern Partnership for Trade and Transport) project, implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.